Prism Cyber Core refund policy
The refund policy explains eligibility, request steps, and payment timing for Prism Cyber Core purchases. Checkout and payment processing are handled through the provider shown during purchase.
Policy date
Last updated October 12, 2026
Refund Policy: Technical Faults and Billing Errors
Refunds are available only for an unresolved technical fault, a duplicate charge, or a severe incompatibility, requested within 30 days of purchase. Change-of-mind and renewal charges are not refundable.
Submit your refund request within 30 days of the original purchase date. For a verifiable technical fault reported within that window, our engineering team has up to 30 days from the report to provide a resolution or workaround. If the fault remains unresolved, a full refund will be issued; a timely request remains eligible even if troubleshooting ends after the purchase window. Once a refund is processed, access associated with the refunded software subscription is removed. Applicable statutory rights are not limited by this policy.
Accepted Circumstances for a Full Refund
Refund requests submitted within 30 days of the original purchase date will be evaluated under the following specific, verified conditions. A timely technical-fault request remains eligible during the troubleshooting period described above:
- Terminal Technical Faults: The software has a critical performance issue or bug that prevents core utility, the issue and refund request are reported within 30 days of the original purchase date, and our development team is unable to provide a resolution or workaround within 30 days of that report.
- Accidental Duplicate Purchase: A user accidentally purchases the identical software package or license tier twice within the same billing cycle. In this case, the duplicate charge will be fully refunded.
- Severe Platform Incompatibility: A critical compatibility defect with a primary operating environment prevents deployment, and no solution can be provided by support.
Non-Refundable Circumstances
To protect the integrity of our software ecosystem, refunds will not be authorized under non-technical or elective scenarios, including but not limited to:
- Change of Mind or Personal Convenience: Requests based on 'I no longer need the software,' 'I changed my mind,' or a failure to read product specifications and system requirements prior to purchase.
- Uncooperative Technical Disputes: Requests where a technical issue is cited, but the user refuses to provide required diagnostic details or cooperate with the support team's troubleshooting recommendations.
- Automatic Subscription Renewals: The 30-day refund request window applies to initial subscription purchases under the conditions above. Automatic monthly or annual renewal charges are non-refundable, subject to applicable statutory rights. You may cancel auto-renewals before the next billing date via the Lemon Squeezy billing portal.
- Unreported Issues: Refund requests first submitted after 30 days from the original purchase date, or technical issues first reported after that window, are outside this policy's request window. A timely technical-fault request remains eligible even if its troubleshooting period ends after that window. This does not limit applicable statutory rights.
How to Request a Refund
To submit a formal refund request, please open a ticket via the Prism Cyber Core Support Portal or email support@prismcybercore.com from your registered account email. Please include your original Lemon Squeezy Order ID, account email, and a detailed description of any technical errors encountered. Approved refunds are processed back to the original payment method and typically reflect in your account within 3 to 7 business days depending on your banking institution.
Notice for European Union (EU) & United Kingdom (UK) Residents
If you reside within the European Union or the United Kingdom, you possess a statutory right to withdraw from distance contracts within 14 days of your initial purchase without providing justification.
Prism Cyber Core's digital software service uses local, in-browser scanning of selected files, with online account and optional backend-stored Vault features. Any applicable waiver of a statutory withdrawal right requires your prior express consent to immediate supply or performance and acknowledgment of the loss of that right at checkout, as required by applicable law. Pre-release enrollment alone does not begin performance or waive these rights.
Subject to the above waiver, if you are an eligible EU or UK resident exercising a valid statutory withdrawal right, you must formally notify us of your decision to withdraw before the 14-day window expires. You may submit a formal request via email or by opening a ticket through the Prism Cyber Core Support Portal. Upon receipt of a valid withdrawal notification, we will issue a full reimbursement of all payments received to your original payment method without undue delay, and in any event, no later than 14 days from the day we are informed of your decision to withdraw. You will incur no transaction fees as a direct result of this reimbursement.
Frequently asked questions
- Can I get a refund if I forgot to cancel my subscription? Refund eligibility depends on the subscription type, renewal timing, and applicable law. In general, automatic renewal charges are not refundable if the subscription was not canceled prior to the billing date via your Lemon Squeezy portal.
- Can I get a refund if I purchased the wrong product package? A wrong product selection alone is not a refund condition. Refunds are limited to the conditions above, subject to applicable statutory rights. Contact support@prismcybercore.com if a billing error created a duplicate charge.
- What happens to my workspace license after a refund is authorized? When a refund is processed, access associated with the refunded software subscription is removed.
- How long does it take to receive my refund back into my account? Approved refunds are routed immediately back to your original payment method. The timing for the funds to clear depends entirely on your banking institution or card issuer, typically taking 3 to 7 business days.
- What if the software experiences a persistent technical problem? Submit the technical issue and refund request within 30 days of the original purchase date. If our engineering team cannot provide an effective solution or workaround within 30 days of that report, you are eligible for a full refund under this policy. Your timely request remains eligible even if troubleshooting ends after the purchase window.
- I live in the European Union (EU) or United Kingdom (UK). Can I cancel within 14 days? Yes. EU and UK residents possess a 14-day statutory right of withdrawal, subject to applicable legal exceptions and the express checkout waivers provided at the moment of initial purchase.
Software release status
Prism Cyber Core software is pre-release: final testing and release preparation are in progress. No public launch or access date has been announced. Native desktop and mobile packages are not publicly released.
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