Prism Cyber Core support
Find answers about browser-local scanning, account boundaries, billing, privacy, and service use, or contact Prism Cyber Core support for help.
Getting started
- Open prismcybercore.com/app in a current browser and sign in when prompted.
- Choose files in the browser scanner; selected file contents are analyzed locally by the current scanner.
- Review findings and choose any available action explicitly.
- Use the current dashboard's Vault controls, report exports, and account settings where available.
Privacy and scanning questions
- The current web scanner reads selected files in your browser and does not send their contents to Prism's API.
- File reading, OCR, and classification happen in your browser; account sign-in, subscription verification, support, and payment flows process the records needed for those features.
- The scanner looks for PII and financial, government-ID, medical-record, credential, and sensitive-document patterns. It is not a traditional antivirus.
- Local browser results do not automatically move between devices. Export anything you need before clearing storage or changing devices.
Reports, billing, and requirements
- Reports summarize scanner findings and session details for review. They are not legal or regulatory certifications or a substitute for qualified professional review.
- Subscription access and feature availability follow the entitlement shown at checkout.
- The web app requires a current Chrome, Edge, Firefox, or Safari browser with JavaScript, WebAssembly, and browser file access enabled.
- An internet connection is required for the web app, account sign-in, subscription validation, and service requests.
Contact support
General support, billing disputes, security vulnerabilities, and privacy or data requests can be sent to support@prismcybercore.com. When emailing support, include your device model, OS version, Prism version (Settings → About), and a description of the issue.